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FAQs

1. Q: Do you ship internationally?

A: Yes, we offer worldwide shipping via DHL / FedEx / EMS. Delivery time varies by region (7–15 working days).
2. Q: What sizes do you offer?

A: Our sizes currently range from EU 35–41. Please refer to our detailed size chart on each product page.
3. Q: Do your shoes run true to size?

A: Yes, our shoes are standard EU sizing. If you are between sizes, we recommend sizing up.
4. Q: Are your shoes handmade?

A: Yes, each pair is handcrafted by skilled artisans in small batches.

We accept returns and exchanges within 14 days of delivery. Items must be unworn, in original packaging, and accompanied by the order receipt.

1

Contact us at support@qlcodex.com with your order number and reason for return.
2

We’ll provide a return shipping address.
3

Once received and inspected, we’ll process your refund or exchange within 5 business days.

Note: Return shipping costs are the responsibility of the buyer, unless the product is defective.